Practice Turnaround.

Developing General Practice
Written By Riaz Jetha

Problem:

A north London practice with rapidly decreasing list size, financial and performance issues wanted to take on new partners but was unable to afford this.

Our work:

  • Forensic financial analysis

  • Interviews with staff

  • articulating vision and values for the partnership

  • HR advice and restructure

  • website design

  • Practice rebranding

  • staff training to improve customer service and performance

  • Complete system redesign including financial processes including cash flow forecasting

Outcomes:

  • List size rising

  • New and more productive staff

  • New partnership

  • Increased profitability

  • Improved reputation

  • Long standing HR issues resolved

Riaz Jetha
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