Practice Turnaround.
Problem:
A north London practice with rapidly decreasing list size, financial and performance issues wanted to take on new partners but was unable to afford this.
Our work:
Forensic financial analysis
Interviews with staff
articulating vision and values for the partnership
HR advice and restructure
website design
Practice rebranding
staff training to improve customer service and performance
Complete system redesign including financial processes including cash flow forecasting
Outcomes:
List size rising
New and more productive staff
New partnership
Increased profitability
Improved reputation
Long standing HR issues resolved