Customer services training.
Problem:
A number of practices requesting customer services training for their team.
Our work: We developed a training programme called “Don’t forget your socks” drawing upon:
Integrating the practices demographics
NLP, DISC and emotional intelligence techniques
Assertiveness and win-win
And a foundation that the reception/front of house team are essential members of the practice.
Outcome:
The programme can be delivered dace-to-face or remotely, over a single time-period or a programme. We consistently receive excellent feedback.