Redesign of community mental health pathways for an ICS

The Background:

NHS Patients in the boroughs were experiencing significant issues accessing mental health services with long waiting times and lack of engagement between agencies.

The Ask:

We were commissioned to assess causation and to lead the re-design and mobilisation of new integrated care pathways. This involved engaging with the whole system including local authorities, public health, PCNs, secondary care and ICS leaders.

The Impact:

The re-designed integrated community mental care pathways have been successfully rolled out. This project was enabled by an educational approach of understanding competing pressures in the patient journey, the effect on clinical outcomes and demonstrating the benefits through multidisciplinary education.